Zip World Reviews

My family had a wonderful time but I wasn't too well on the day but at £60 they wouldn't refund my ticket. They do state this on their refund policy but in today's economy when it's all about the customer experience this is a very outdated model. Left a sore taste on what was an enjoyable experience for my family. Please have a look at how you treat customers.

Wonderful day, we had a great time.
Our guide Med (who said it was his firs day) was spot on, he made our experience all the better. His whit and knowledge was very impressive, would highly recommend.
Give Med a pay rise 👌🏻

It was a great experience from start to finish! Friendly, knowledgeable, guides, reasonable pricing and overall a great experience that will stay in the memory!

An insightful day overall. What a way to broaden ones knowledge of the worlds commodities market, guided by local minerals expert, Phil, in the commerce of granite, quartz, slate index, and homage to the generations who built this. Underground office was welcoming to all.
Acknowledgments to Malcolm - I hope you return from retirement. Alicia is a courteous host.

Just to say iam not usually a keyboard warrior but iam raging .I brought two vouchers for velocity 2 at £112 each .I told friends we were going and seven asked to join us so we rang to book them in .I rang to book them in.as a group booking they would would be charged £73.72.a single booking would be £89.I rang zip world to ask how they could justify charging me £112 .because you can redeem it any time they said ,and I can ring any time and book anytime I said.it’s just the way it is they said.🤬🤬🤬🤬🤬.feeling mugged.

We went to zip World Fforest for our sons 13th birthday treat .He has non verbal autism and we didn't know how the event would go. We booked the forest coaster for him as he loves roller coaster. When we went to check in the staff were amazing and said happy birthday to him.There was a lady behind the counter called Tanya who walked up to the ride with kian and his dad and ensured he had no queuing and could go straight on the ride and would not have to get off and queue again for hisn2nd and 3rd ride .A big thank you to her as kian had an amazing time with no stress or anxiety it was very much appreciated would definently visit again x

Visited in August 2022 - despite it being very busy the team were wonderful, and very helpful towards our party (including neuro diverse children). When waiting for launch, the team even yelled "two" in welsh extra loud for one of our party, and checked another who was so excited he was positively vibrating in his harness. Definitely recommended.

Anyone complaining about the wait times or ANYTHING need to get a GRIP!
What a truly amazing experience my partner and I had today, the staff are the loveliest people, I was so nervous with a phobia of heights, but wanted to make memories, and we certainly did that! There's a smaller zipline to get you into the swing, then you are taken in a lorry type vehicle with your group to the top of the mountain to take on the BIG zipline! Honestly, only 10 minutes of a ride if that so, ignore the complaining in these other comments. Every instructor and member of the team were incredible from start to finish, and made me feel very safe! I kept asking if I was secure and they made me laugh with jokes whilst reassuring me! A truly amazing experience, thank you all at Zipworld ❤️

The zip itself was good what wasn’t good was the manner the staff spoke to me at the bottom of the big zip. After shouting grab the pole and put you legs down. He then un clipped me and walked off. I went to move away and he shouted “where are you going I’m trying to un clip you !” I don’t appreciate being spoken to like that by anyone let alone some little rat. It’s a good job I was in family company as he would have been picking slate out of his teeth til the ambulance turned up. Train you staff to be polite to the people paying their wages or keep the cocky little muppets away from the public.

My family and I booked in to do the velocity2 zip wire. Right from the start the staff were polite and informative. The equipment was all in great condition and safety taken really seriously. Absolutely fabulous experience and would do it again.

Treated my daughter, son in law and two grandchildren 9 and 11 years of age to a day at Zip World Llehwedd,
“Bounce Below” at 11-30 followed by “Titan 2” at 2pm.
Was extremely pleased and impressed with the whole experience,
A huge thank you to all the staff who were always keen to help and advise
Highly recommended will come again.
Only one small negative, both toilet facility units are very dated and showing signs of age.

I was terrified of doing Velocity 2 but from the moment we stepped into the tented area to get harnessed, I was impressed by the caring efficiency of the staff and their rigorous safety checks. I really felt secure and totally reassured from the onset which meant I was able to thoroughly enjoy the experience. I would highly recommend this as a must-do. It’s amazing!

Experience at Velocity and caverns was good, we enjoyed the day however the headcam video of velocity was deleted after 30 days - its provided by a company called REVL which zipworld use. Their customer service is good enough but Zip World need to make it much clearer we lose the footage after that time.

Excellent fun the staff right across the site from the car parking team to the activity staff were really pleasant and approachable and this made the experience even more fun and exciting. The slate mine tour was awesome and the zip lines are the ultimate thrill ride especially for me as I’m terrified of heights
But the staff made me feel at ease and in safe hands
The only negative is the head cam which was a total waste of money as we have had no footage sent through and from previous reviews it would seem we are very unlikely to receive any footage

I keep coming back every year to try different experiences.. love how you guys have helped bring jobs and tourism back to sone of the mining villages. Your staff are always friendly, helpful and well trained. Loved the big guy that did our quarry tour on way up to Titan.. funny and informative. Keep up the great work guys